Frequently Asked Questions
When does the Cream 25th Anniversary take place?
Is accommodation included in my ticket price?
When will I receive my tickets?
What times are check in /check out?
What is included in the accommodation?
Check the Butlin’s bigweekends.com site for information on the various types of accommodation available.
How do I get to the Cream 25th Anniversary Weekender?
The Cream 25 Weekender is located in Minehead, Somerset.
Butlin’s Minehead Resort,
Use their handy journey planner to help you plan your journey by car or public transport.
Can I park onsite?
Is there an ATM / cash machine onsite?
What bars and restaurants are on site?
Each venue has its own bar. Full details on bars and dining options around the site can be found here www.bigweekends.com
What about under 18s?
The event is strictly over 18s & over
Can I buy day tickets for the festival?
Can I buy a ticket without accommodation?
As we are using the entire Butlin’s site including all chalets for the festival weekend, room cost is included in your ticket price and we’re unable to sell tickets without accommodation.
What about disabled access / carers?
All resort facilities are fully accessible. For additional Needs bookings or enquiries call 0330 100 9334 (9am-5pm, Monday – Saturday)
How to pay
How to change a booking
Cancelling your booking
Everything you need to know before you go
Details of all guests on your booking and photo ID
We need the names, ages and addresses of everyone who’s coming with you no later than 84 days before the event. We want to make this as pain free and easy for you as possible so you can either give them to Butlin’s by:
- Logging in to your account online
- Emailing your details (along with your booking reference) to Guestdetails@Butlins.com
- Calling one of the Butlin’s team on 0330 1006650
You also need to make sure everyone in your group brings some photo ID with them (passports or photo driving license are fine). Failure to provide identification if asked will lead to refusal of entry.
Will a security deposit be taken?
In order to protect the resort experience and accommodation from any damage, a pre-authorisation for payment will be requested upon your arrival at resort prior to check in for £100 per booking, this will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of Butlin’s property are caused. As the lead guest on your booking, you are responsible for your entire group.
Alcohol and Drugs policy
Butlin’s are committed to responsible drinking and will confiscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. You may bring this with you on arrival to the weekend only, there is no re-entry with alcohol. Please be aware that for licensing reasons only drinks bought in resort venue bars may be consumed in the venues. Also, you cannot take drinks from one venue to another. Butlin’s have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal substance will be asked to leave the resort and will not receive a refund for any part of their weekend.
Noise and antisocial behaviour
We ask guests to show consideration towards other guests and Butlin’s team members during their stay. Illegal, aggressive and offensive behaviour including excessive noise will not be tolerated and you may be asked to leave resort.